Support. If you have questions about the Software, please contact us by email:
contact@fountain-digital.com We commit to solve and eradicate any bugs and faults reported to us as swiftly as possible.
Contacting us (including with complaints). If you think the Software or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at
contact@fountain-digital.com.
Feedback. We welcome feedback, comments and suggestions for improvements to the Software or Services (“Feedback”). You can submit Feedback by emailing us at
contact@fountain-digital.com. If you provide us with any Feedback or suggestions regarding the Software or Services you hereby transfer to Fountain Digital Labs all rights in such Feedback. You also agree that Fountain Digital Labs shall have the right to use and fully exploit such Feedback and related information in any manner we consider appropriate.
We aim to respond to User’s questions, request for support and/ or Feedback within two working days.
In case of an emergency. Virry VR is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self and any other medical emergencies. Virry VR cannot and will not offer medical or clinical advice. If you are having suicidal thoughts or planning to act on suicidal thoughts, or if you feel that you may be a danger to yourself or to others, or if you otherwise have any medical or mental health emergency or severe mental health condition, or if you are in a crisis or trauma or abuse, please discontinue use of the Service immediately and call the relevant emergency number in your country and notify the police or emergency medical Services. For example, call the NHS helpline on 111, or you can find your country-specific suicide emergency number at:
Suicide.org - Suicide Prevention, Awareness, and SupportWe will not be held responsible for any delay or failure to comply with Our obligations under these Agreement if the delay or failure arises from any cause which is beyond Our reasonable control. This condition does not affect your statutory rights.
How we will communicate with you. If we have to contact you we will do so by email, using the contact details you have provided to us.